Cancellations & Refunds Policy

  • Standard sales T&Cs apply
  • Treatments purchased in clinic or online by you through the Australian laser & Skin online store, continue to be regulated by Australian Laser & Skin conditions of use; privacy policy; cancellation and refund policy.
  • Treatments purchased in clinic or online are non-transferable in part or whole to other individuals or treatment areas.
  • When a pre-paid treatment package is purchased, further discounts and/ or promotional offers may apply, to ensure all discounts are reflected in the package price, payment for the package must be made in full at the time of purchase. By doing this the client consents that the fee paid for the pre-paid package is non- refundable, including in the event that a client’s personal circumstance may change, the client can no longer attend or chooses to terminate their treatment package.
  • When a client purchases a pre-paid treatment package which includes multiple areas, the package must be completed on the same day in the same appointment. In the event that the client is unable to treat all/ specific area/s listed in the package on the day, the client will lose the session.
  • All prepaid packages are not transferrable between clinics and the responsibility to fulfil the prepaid package rests with the clinic from which the prepaid package was purchased. Neither the franchisor nor any other clinic is responsible for any unfilled prepaid package(s).
  • All Cosmetic injectables appointments require a $50 deposit for anti wrinkle and $100 for dermal filler treatments to secure a booking with our cosmetic nurse, redeemable on the day of treatment. If the appointment is cancelled or changed within the 72 business hours, or you do not attend your appointment for any reason, your deposit will be forfeited. 
  • 72 business hours’ notice (excludes Sundays & public holidays) needs to be given for any appointment cancellations or changes. If the appointment is cancelled or changed within the 72 business hours, or you do not attend an appointment for any reason, pre-paid treatment will be void.
  • We do not offer refunds for change of mind.
  • Refunds will be provided where required in accordance with the Australian Consumer Law. 
  • If for any reason, a client chooses to, or is unable to have the full treatment that they are booked in for on the day of appointment (including due to lateness; fake tan and sun exposure) they will be charged for the full treatment. i.e., charged for the time allocated.
  • Full Payments must be paid at the time of booking for any promotional offers.
  • Promotional pricing is not applicable for existing bookings and will only apply to new bookings made and paid during the promotion period.
  • Promotion pricing applies to specified treatments only. Excludes all other treatments and products listed in Australian Laser & Skin treatment and pricing guide, app or website.
  • All pre-paid packages/ treatments are valid for 12 months from date of purchase.
  • Australian Laser & Skin medical practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for the client if deemed not suitable. This decision is to be made by the Australian Laser & Skin medical practitioner and/or technician at their absolute discretion.

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